Nikki

Client Care Coordinator | Social Media Manager

Nikki plays a vital role behind the scenes at Refresh Wellness Collective, supporting client communications, scheduling, and our growing social media presence. With warmth, creativity, and attention to detail, she helps ensure every interaction with Refresh feels personal, welcoming, and thoughtfully organized.

Focus Areas

• Client Communications and Scheduling
• Social Media Content and Engagement
• Community Outreach Support
• Operational Coordination
• Creating a Welcoming Client Experience

Philosophy

Nikki approaches her work with a spirit of kindness, creativity, and genuine connection. She believes that small, thoughtful details — from a timely message to an encouraging post — help build an environment where clients feel seen, supported, and inspired to prioritize their wellness.

Experience Highlights

• Client communications and coordination at Refresh Wellness Collective
• Social media management and content creation for holistic wellness audiences
• Background in administrative support and customer service
• Deep understanding of Refresh’s mission and values
• Passionate about creating spaces that feel welcoming and connected

Fun Fact

When she's not supporting the Refresh community, Nikki loves spending time outdoors — running, hiking, and camping whenever she can. She lives in Somerville with her husband Juan and their adventurous dog, Norman, and treasures time spent disconnecting in the mountains.